Frequently Asked Questions
Everything you need to know about your Dooney & Bourke experience.
How do I care for my Dooney & Bourke leather handbag?
Most of our leathers can be cleaned with a soft cotton cloth slightly dampened with distilled water and a mild bar soap. Avoid using commercial leather cleaners or conditioners unless specified for that particular leather collection.
What is the Dooney & Bourke guarantee?
We stand behind the durability of our products. All of our items are guaranteed against defects in materials and workmanship for one full year from the date of purchase under normal use.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number. You can also track your shipment by logging into your account on our website and viewing your order history.
What is your return policy?
We accept returns of unused, unworn merchandise within 30 days of the ship date. Items must be returned in their original packaging with all tags attached to receive a full refund.
Do you offer international shipping?
Yes, we partner with specialized carriers to ship our products globally. Shipping costs and delivery timelines vary depending on the destination country and are calculated at checkout.
How do I know my bag is authentic?
Every authentic Dooney & Bourke bag features a unique serial number sewn inside and a brand-specific registration card. Purchasing directly from our official website or authorized retailers ensures you receive a genuine product.